Have Questions?
Frequently Asked Questions
Everything you need to know about lab grown diamonds, ordering, shipping and returns.
About Lab Grown Diamonds
Yes, absolutely. Lab grown diamonds are chemically, physically, and optically identical to mined diamonds. They are composed of the same carbon crystal structure and possess the same hardness (10 on the Mohs scale), brilliance, and fire. The only difference is their origin.
Every diamond at Singlestone is graded and certified by the International Gemological Institute (IGI). Your certificate includes a full assessment of the 4Cs — Cut, Color, Clarity, and Carat — and is a unique identifier for your stone.
No. Even expert gemologists cannot distinguish between a lab grown and a mined diamond without specialized equipment. To the naked eye — and under a loupe — they are visually identical.
Lab grown diamonds skip the extraction and rough sorting steps of the supply chain, significantly reducing cost. This allows us to offer you a diamond of equal or superior quality at 40–70% lower prices.
Ordering & Payments
We accept UPI (GPay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking, and popular Wallets. We do not offer Cash on Delivery.
Yes! We offer a bespoke custom design service. Contact us via WhatsApp or email and one of our diamond consultants will guide you through the process.
All transactions on Singlestone are protected by 256-bit SSL encryption. We use Razorpay, one of India's most trusted payment gateways. We never store your card details.
Shipping & Delivery
Standard delivery across India takes 5–7 business days. Custom or made-to-order pieces may take 10–14 business days. All shipments are fully insured and tracked.
Shipping charges apply on all orders. The applicable charge will be displayed at checkout.
Yes. Once your order is shipped, you will receive an email and WhatsApp notification with your courier details and tracking link.
Returns & Exchanges
We do not offer returns. Instead, we offer 80% Buyback and Lifetime Exchange on all Singlestone pieces — giving you lasting value beyond a simple return window.
We do not process returns. To avail Buyback or Exchange, contact us at info@singlestone.in or via WhatsApp and our team will guide you through the process.
We offer 80% Buyback and Lifetime Exchange on all pieces. This means you can sell back your jewellery at 80% of the purchase value, or exchange it for a new design anytime — forever.
Still have questions?
Our team is happy to help — reach out and we'll respond within 30 minutes.